COVID-19 Cleaning Procedures

How Bluewater is helping stop the spread

We have made adjustments to the operations of our business to protect our most valuable assets – our guests, our owners, and our staff.

To eliminate the foot traffic in our offices, we have made some changes to our check-in and check-out procedures. We are offering keyed check-ins pickup outside of our offices. You will not need to leave your car when picking up your key packet. When you are departing, we have drop boxes at each office to drop your key packets off. Keyless check-ins will continue directly to your vacation rental and use your keyless code to access your vacation rental property beginning at your check-in time.

We are continuing to provide bed linens and bath towels that have been laundered in our linen facility and our staff is continuing to follow CDC guidelines.

Our housekeeping staff is taking extra precautions by assuring that each property is thoroughly cleaned and sanitized by using top-of-the-line cleaning supplies and following strict protocols to ensure all rental units are safe and clean. We are ensuring our staff is staying well-informed and updated with any changes, and following all CDC guidelines.

Providing our Guest with a Sanitized Rental Home

The time has come for us to start welcoming guests back, and expectations in a COVID-19 world will be very different. We know our homeowners and guests will have questions around how cleaning and disinfection will be handled between reservations.

Based on a review of many different cleaning checklists from leading vacation rental managers, hospitality operators, and updated resources from the Center for Disease Control (CDC), the World Health Organization (WHO), and Environmental Protection Agency (EPA) we have updated our guidelines for the “New Clean” in the wake of COVID-19. 

Our Quality Assurance Team (inspection team) has also been well educated on steps they can take to ensure the right measures are being followed to minimize the spread of Coronavirus.

Guidelines for our Bluewater Inspectors + Housekeepers:

Avoid touching your eyes, nose, or mouth throughout the clean as much as possible.

Wash hands before starting each clean or inspection, following the recommended guidelines for handwashing, using soap and water for at least 20 seconds. 

Be sure to wear a face mask or splash goggles when entering the property and for the duration of the time in the property.

Wear disposable gloves when cleaning, disinfecting, and sanitizing surfaces. Gloves should get discarded between each room of the property, especially the bathrooms. 

Switch to disposable cleaning cloths and paper towels. If mops are used to clean floors, use one for detergent and a second for rinsing.

Clean, then disinfect with recommended products. When it comes to protecting against COVID-19, it is essential to know the difference between cleaning and disinfecting. Cleaning removes visible dirt and dust, whereas disinfection is designed to remove germs by using chemical products like household bleach, alcohol solution, and disinfectant. Make sure you are using an EPA approved disinfectant cleaner or sanitizer. Check to make sure your products have not expired, and refer to the manufacturer’s instructions for proper ventilation. Never mix household bleach with ammonia or any other cleanser.

Focus on high-touch surfaces in each room. In general, pay close attention to door handles, light switches, and horizontal surfaces throughout the property. In the kitchen, clean and thoroughly disinfect sinks, worktops, cabinet doors, trash cans, handles, and kitchen appliances, including fridges, ovens, and toasters, and wipe down tables/dining chairs too. In the bathroom, ensure that sinks, taps, bath/shower areas, trash cans, and mirrors are thoroughly cleaned. Wipe down all appliances, electronics, and provided amenities. Our properties have items such as irons, hairdryers, vacuums, brooms, etc., that most guests will touch. 

For dishes Make sure you and your team check all dishes, pots, pans, silverware, glassware, utensils, etc. and wash if needed. If you encounter dirty linens from departing guests that have not been picked up when you arrive to clean, collect all linens and towels, put them in the linen bag if one was provided, and set them neatly inside the entry door. If possible, do not shake dirty laundry. Change your gloves after you and your team have finished collecting linens and towels and setting them outside. Clean and disinfect laundry baskets.

If you encounter dirty linens from departing guests that have not been picked up when you arrive to clean, collect all linens and towels, put them in the linen bag if one was provided, and set them neatly inside the entry door. If possible, do not shake dirty laundry. Change your gloves after you and your team have finished collecting linens and towels and setting them outside. Clean and disinfect laundry baskets.

Our Maintenance Team

Should a maintenance concern arise during your stay with us, please reach out. Our maintenance team is responding to maintenance concerns in a prioritized manner. Should a maintenance tech need to come to your vacation rental home during your stay, they will wear a mask. They will practice social distancing and remain a minimum of 6 feet. We ask that you do the same and that the home have minimal number of guest present, if possible.