COVID-19 Community Amenities and Pools

COVID-19 Community Amenities and Pool Updates

Community Amenities and Pool Updates

As of Spring of 2021, restrictions once put in place for the state of North Carolina are slowly being lifted. Some of the condo amenities for various complexes are opening up to the public, however, not all of them are open and some are requiring some restrictions even if they are open. We are actively encouraging the HOAs to open their community amenities if they are able to do so safely.

Please be aware, many communities and condo HOAs across our island are making changes to normal procedures and or limiting and even restricting access to community amenities such as outdoor and indoor pools, clubhouses, fitness centers, game rooms, tennis courts, etc. Please be aware that amenities that are normally available to complex guests and residents may not be available due to concerns regarding COVID-19 even after the state’s restrictions were lifted. Homeowner Associations are making the decision to open up their pools on an individual basis moving forward. The information regarding the availability of these amenities is fluid and ever-changing. 

The list below has been provided to you based on the HOA’s direction and their communication with Bluewater Vacation Rentals. We have worked hard to ensure that the community amenities and pool updates and information provided below are accurate, however since the opening of amenities is out of Bluewater Vacation Rental’s control – we make no guarantee.

CommunityPool & Amenity Status
A Place at the BeachOpen
Bungalows at the GroveOpen
Colony By the SeaOpen
Coral ShoresOpen
Dunescape VillasOpen
Grande VillasOpen
Island Beach & Racquet ClubOpen
Lookouts at the GroveOpen
Magens BayOpen
Maritime WestOpen
Nautical ClubClosed for Construction
Ocean ClubOpen
Ocean GlenOpen
Ocean GroveOpen
Ocean ReefOpen
Ocean SandsOpen
Olds Towne Yacht ClubOpen
Pebble BeachOpen (Until 6 PM Daily)
Pelican’s RoostOpen
Pier PointeOpen
Pier Pointe WestOpen
Pine Knoll TownesOpen
Point Emerald Villas1 Outdoor Pool Open
Queens CourtOpen
Sands VillaOpen
Sea DreamsOpen
Seaside VillasOpen
SeaSprayOpen (10 AM – 10 PM)
Sound of the SeaOpen
South WindsOpen
Summer WindsOpen
Sun BayOpen
Tar LandingOpen
travel insurance frequently asked questions regarding covid19

Travel Insurance Frequently Asked Questions Regarding COVID-19

travel insurance frequently asked questions regarding covid19

Travel Insurance Frequently Asked Questions Regarding COVID-19

To help you better understand the Trip Preserver travel insurance policy benefits, below are some helpful Questions and Answers that may address your concerns prior to your trip.  If you need additional guidance please contact us at 1-866-889-7409.

Please note that these answers only apply to customers whose Policies include the applicable benefits.  All other Policy terms, conditions, and exclusions apply.

  1. If I, a traveling companion, or a family member contract the Coronavirus before my trip, am I covered for Trip Cancellation?
  2. The following policy language applies to trip cancellations due to a sickness (including COVID-19) occurring after the effective date of coverage:


We will reimburse You, up to the Maximum Benefit Amount shown in the Schedule of Benefits, for the amount of the unused non-refundable prepaid Payments or Deposits for the vacation rental and Travel Arrangements You purchased for Your Trip when You cancel Your Trip prior to departure for a covered Unforeseen reason; including cancellation or change fees. 

Trip Cancellation must be due to one of the following Unforeseen reasons: 

  1. Your, a Family Member’s, a Traveling Companion’s, a Service Animal’s, or a Business Partner’s or a Traveling Companion’s Family Member’s covered Sickness or Injury, that: a) occurs before departure on Your Trip; b) requires Medical Treatment at the time of cancellation; and c) as certified by a Physician, results in medical restrictions so disabling as to cause Your Trip to be canceled;

* An attending Physician’s Statement must be submitted for any Trip Cancellation claim due to sickness (including COVID-19).*

  1. If I, or a traveling companion, contract Coronavirus while traveling does the Policy provide medical coverage?
  2. Emergency Medical Treatment benefits may be available under the Policy if the Policyholder contracts the virus while traveling regardless of the date of travel.  Additionally, Emergency Medical Evacuation benefits may be available if it is determined that transportation to a higher level of care is necessary as a result of contracting the virus while traveling.
  3. If I, or a traveling companion, have a note from a Doctor advising against travel due to underlying medical conditions that create risk for contracting Coronavirus, am I covered?
  4. Being advised against travel by a Doctor because an underlying medical condition may put you at a higher risk for contracting coronavirus alone may not be a covered reason under the Trip Cancellation benefit.  You, or a traveling companion, must have a documented sickness (including COVID-19) for which you are receiving medical treatment which prevents you from traveling during your vacation reservation stay dates.
  5. If I, or a traveling companion, want to cancel the vacation travel because of a concern, hesitancy, unwillingness, or fear of traveling due to the coronavirus, am I covered?
  6. A concern, hesitancy, unwillingness, or fear of traveling due to the coronavirus is not a covered event under the Trip Cancellation or Trip Interruption benefits.
  7. If a county, state, or local government restricts access to the intended vacation destination to local residents only, am I covered.
  8. Government-ordered travel restrictions allowing access to local residents only travel bans prohibiting travel, travel advisories against travel are not covered events under the Trip Cancellation or Trip Interruption benefits.  These government-ordered restrictions, bans, and advisories are not considered to be road closures. 
  9. If my, or a traveling companion’s, state, or my vacation destination, has implemented a “shelter in place” or a “stay at home” order, is that considered to be a quarantine, and am I covered?
  10. There are no benefits under the policy for “shelter in place” or “stay at home” orders issued as they are not considered quarantines as defined by the CDC or the Code of Federal Regulations.  These orders are intended to prevent further spread of COVID-19 in a community.  Unlike quarantines that completely prohibit the movement of individuals, there are many exceptions provided under these orders that permit people to leave their homes for essential activities including (but not limited to) seeing a doctor for medical care, grocery shopping, pick up carry-out from restaurants, and outdoor exercising while practicing social distancing.  Furthermore, these circumstances do not require individuals to have been exposed to the virus and therefore required to be quarantined.

*Insurance coverages described above are underwritten by Arch Insurance Company NAIC #11150, under policy series LTP 2013 and endorsements thereto.  Policies are administered by Arch Insurance Solutions, 1-855-286-8349, CA License #0118111, TX License #1787195.  Your policy is the contract that specifically and fully describes your coverage.  Certain restrictions and exclusions apply and coverages may vary in certain states.  Please refer to your policy for detailed terms and conditions.*

For more information on COVID-19, please visit the World Health Organization’s website at, or the CDC’s website at, or consult your medical professional.

Ways to be safe on your crystal coast vacation

Ways to Be Safe on Vacation on the Crystal Coast

Ways to be safe on your crystal coast vacation

Ways to be Safe on Vacation on the Crystal Coast

The state of North Carolina is currently operating under a three-stage phase to lift the restrictions across our state to help stop the spread of COVID-19. Like other towns and cities across the nation, restaurants, bars, and non-essential shops are not open for normal business. Restaurants are offering curbside pick-up and delivery and some non-essential shops are offering pickup for online and Facebook purchases. In the past 30+ days, Bluewater has worked very hard to adjust our business practices to best protect our guests, our owners, and our staff.

How this Vacation Might be Different

Our local stores are experiencing shortages just like other stores nationwide.
It would be best to bring the following items with you:
  • Toilet Paper and Paper Towels
  • Cleaning supplies you might need during your stay
  • Hand Sanitizer
  • Personal Toiletries
  • Non-perishable food from home you would like to enjoy on vacation like pasta noodles, pasta sauce, rice, etc.
If you would feel more comfortable with your own personal bedding, we invite you to bring your personal comforters, blankets, and pillows.

Ways to Maximize Your Crystal Coast Vacation

Bring plenty of games and toys for extra entertainment such as: 

  • Board Games, Deck of Cards, Arts and Crafts
  • Video Games and Movies
  • A new book or an old favorite
  • Yoga Mats, tennis shoes & workout gear for online classes 
  • Become an amateur photographer by packing a camera! 
  • Fishing Rods 
  • Binoculars for some dolphin spotting
  • Download Tik Tok & go viral 

Get as much exercise and Vitamin D while on vacation. Don’t forget, when setting up at the beach, ensure that you are keeping a safe distance from the people around you. We suggest 20 feet apart from each other to allow yourself plenty of space.

We have provided you with a list of 200 ways to enjoy your Crystal Coast vacation while social distancing

You can still enjoy the coastal fare! Here are local restaurants that are offering curbside pick-up and or delivery. 

Host an indoor Scavenger Hunt from your vacation rental! Participate in our Coloring Contest and email your submissions!

How Bluewater is Helping Stop the Spread

We have made adjustments to the operations of our business to protect our most valuable assets – our guests, our owners, and our staff.

To eliminate the foot traffic in our offices, we have made some changes to our check-in and check-out procedures. We are offering keyed check-ins pickup outside of our offices. You will not need to leave your car when picking up your key packet. When you are departing, we have drop boxes at each office to drop your key packets off. Keyless check-ins will continue directly to your vacation rental property and bypass the office. Keyless check-ins will continue directly to your vacation rental and use your keyless code to access your vacation rental property beginning at your check-in time.

We are continuing to provide bed linens and bath towels that have been laundered in our linen facility and our staff is continuing to follow CDC guidelines.

Our housekeeping staff is taking extra precautions by assuring that each property is thoroughly cleaned and sanitized by using top-of-the-line cleaning supplies and following strict protocols to ensure all rental units are safe and clean. We are ensuring our staff is staying well-informed and updated with any changes, and following all CDC guidelines.

How You Can Help Stop the Spread

Try to stay in your vacation rental home, enjoy the beach, partake in outdoor activities, ride bikes on the bike path, pick up food from the local restaurants all while avoiding the public and practicing social distance. 

Order your groceries ahead of time and choose pickup instead of going inside the grocery store. These local grocery stores are offering grocery pickup: Walmart in Swansboro and Morehead City, Harris Teeter in Morehead City, and Lowes Foods in Cape Carteret.

If you have any questions or concerns during your stay – please contact our offices by phone, email, and/or text. While our offices remain open, we are asking everyone to not physically come into our offices so that our employees and other guests can remain healthy. 

Vacation Safe on the Crystal Coast web

Get in Touch With us Without Coming to the Office



(877) 684-9921

TEXT US – these numbers DO NOT have call-in capability

Reservations: 252-429-5447 

Linens: 252-429-5494

Housekeeping: 252-429-5464

Maintenance: 252-429-5441

COVID-19 Vacationing Guest FAQs

COVID-19 Frequently Asked Questions Bluewater Vacation Rentals

COVID-19 Vacationing Guest FAQs

Anyone due to check in Saturday, March 28th through April 30th has the option to postpone their reservation to a later date in 2020 or 2021. If you are unable to postpone your reservation, refunds will ONLY be processed once your arrival date has passed. Please allow for at least 30 days from the start of the refund process to receive your refund. We will closely monitor updates from the Governor and local officials. Our hopes are this ban will be lifted and you will be able to vacation on your originally booked dates.

Yes. Credit may be applied to a reservation with an arrival date up to one (1) year after the original reservation. All credits should be applied to a rescheduled reservation no later than December 31, 2020 – After this timeframe, the credit amount is forfeited. All rescheduled reservations are considered non-refundable, no matter the cause. After dates are rescheduled, no further dates changes may be made. Rescheduled booking(s) should be in the same property as originally reserved in order for credit to be applied. If you opt for a more costly rental week, the new rental rate applies and the remainder of funds will be due. We recommend all guests purchase travel insurance.

Your trip insurance, if purchased, will be credited back to you with the remainder of your refund. Please allow for at least 30 days from the start of the refund process to receive your refund in full.

Your trip insurance, if purchased, will be transferred to your new reservation. If you opt for a more costly rental week, the new travel insurance rate applies and the remainder of the funds will be due.

Funds will be returned via the method of payment you used at booking. For example, you will receive your refund to the credit card or debit card used at booking or we will send you a check if you paid by check or eCheck/ACH. For those receiving refunds, please allow at least 30 days from the start of your refund process to receive your refund.

Advance disbursement of up to 50% of the base rents have been paid to the Owner of your rental property prior to occupancy. We must recoup those funds from the Owner prior to refunding. There is also an influx of refund requests that our accounting department is handling. With limited staff, there is a prolonged timeframe for processing refunds. 

At this time, we are focusing on reservations arriving between March 27, 2020 through April 30, 2020. We ask that you please reach back out to us at a later date as our hopes are this ban will be lifted and you will be able to vacation on your originally booked dates. You may place your reservation back on the rental market to be re-rented on our cancel/re-rent program by emailing our accounting department. Under the cancel/re-rent program, all monies paid will be forfeited unless the property is re-rented for the entire cancelled period and for the original rental amount.

We understand the difficulties our guests are all facing during this pandemic and Bluewater is waiving our normal $250 cancellation or move fee at this time.

Have additional questions?

  • Complete this contact form

Emerald Isle Open for Visitors

Emerald Isle North Carolina Open for Visitors May 9th, 2020

Emerald Isle Open for Visitors

Emerald Isle North Carolina Open for Visitors May 9th, 2020

“The Town of Emerald Isle will lift its mandatory restriction on short term rentals on May 8, 2020 at 11:59 PM” – Matt Zapp

Emerald Isle Press Release – COVID-19 Updates – Thursday, May 7, 2020

Press Release | Thursday, May 7, 2020 | Town of Emerald Isle: COVID-19 Updates

The Town of Emerald Isle remains under a State of Emergency in response to the COVID-19 pandemic. In an effort to limit the spread of the coronavirus while maintaining essential services, the Town has implemented several operational changes to ensure social and physical distance and limit exposure. Provided below is an update on Town operations, services, and events.

Short Term Rental Restrictions

The Town of Emerald Isle will lift its mandatory restriction on short-term rentals on May 8, 2020, at 11:59 PM.  The restriction had prohibited the renting of a hotel room, motel room, rental housing unit, condominium, RV campsite, primitive campsite, or similar accommodation.  Rental properties may accept occupants effective May 9, 2020.


Due to national supply chain issues, travelers to Emerald Isle are encouraged to bring necessary supplies with them. These items include, but are not limited to: paper products, cleaning supplies, toilet paper, and basic grocery items.

Food Service

Per Executive Order 138, restaurants across North Carolina must remain closed for dine-in meals. Only take-out, drive-through, and delivery services are allowed.

Public Beach Parking Areas

The following approach will be taken in Emerald Isle regarding public parking facilities:

  • May 9, 2020- Third Street parking lot will open to the public.
  • May 9, 2020- Station Street parking lot will open to the public.
  • May 9, 2020- Eastern Ocean Regional Access (EORA) parking lot will be open to the public.  The EORA restrooms and outside showers will remain closed.

Closed- The Western Ocean Regional Access (WORA) remains closed due to construction.  The facility will re-open upon completion.

Water Access

The waters of the Atlantic Ocean and Bogue Sound (within Emerald Isle) are open for outdoor recreational use.  Permitted activities include swimming, surfing, kiting, kayaking, fishing, and boating.  Residents can walk, jog, and sit on the beach strand.  All beachgoers must adhere to the current social distancing guidelines.

Municipal Facility Closings

The Emerald Isle Administration Building (7509 Emerald Drive) and the Police Department (7500 Emerald Drive) have limited public access.  The Emerald Isle Community Center and all Parks & Recreation maintained facilities, remain closed to the public until further notice. Although these facilities are closed, the work of the Town continues uninterrupted through the COVID-19 response.

Emerald Isle residents and guests can access the Town’s full array of online resources at The Town of Emerald Isle. If needed, individuals may drop off necessary paperwork and building permit applications at a drop box located in the Town Admin building foyer. While Town Hall is closed, Town staff will check the dropbox throughout the day. The Town will mail acknowledgments and receipts upon request.

Anyone with questions or concerns is encouraged to call 252-354-3424.  Staff will reply promptly during normal business hours.

Town of Emerald Isle Contact Information

Planning, Inspections, and Permits

Josh Edmondson, Town Planner


Accounts Payable/ Receivable/ Taxes

Laura Rotchford, Finance Director


Non-Emergency Police Department Services

Tony Reese, Chief of Police


Parks and Recreation Services

Alesia Sanderson, Parks and Recreations Director


Public Works: Solid waste/ Yard Debris/ Roads

Artie Dunn, Public Works Director


Phase 1 Opening in North Carolina

Citizens are asked to comply with the Exec. Order 138 and the associated limitations issued by Gov. Cooper. Maintain social distancing (of 6-feet or greater separation) and limit gatherings to groups of 10 or less.  Wearing a protective face covering, when in public, is also recommended. For further clarification, please reference: NC.Gov COVID-19 Staying Ahead of the Curve


For press inquiries, contact:

Matt Zapp, Town Manager


Thursday, May 7, 2020 4:50:00 PM Categories: News
printable indoor scavenger

Indoor Scavenger Hunt

printable indoor scavenger

Printable Indoor Scavenger Hunt

Find some things around your home that will remind you of the beach

Need to get your kids hoppin’? How about an indoor scavenger hunt?

Through the COVID-19 Quarantine, Bluewater is here to help find creative ways to keep the entire family entertained. Be sure to check our blog regularly for news, tips, and helpful suggestions to make the most of your stay. We want you to have the best time, despite the current conditions. 

We know it’s hard to keep your kiddos moving with these new circumstances we are all in, so we are here to help! This scavenger hunt can be a great activity to add to your child’s day! Scavenger hunts are an incredibly fun and easy way to get the whole family involved!

Indoor Scavenger Hunt

  • An item that reminds you of the beach
  • A movie that has a “B” in the title
  • One Puzzle piece
  • Five things that are blue
  • Six different legos
  • Something that smells good
  • Something that feels cozy
  • A beach toy or beach towel
  • Something that’s made with water
  • Something that needs sun to survive
  • A book with the letter “W” in the title
  • Items with numbers on it – Not a watch
  • An item that is older than you
  • Find something that makes you happy
  • An item that makes a beautiful sound
  • A book with more than 100 pages
  • An item you are grateful for

  • Click Photo and Download Scavenger Hunt Checklist

  • Print Copies for the Whole Family

  • Find All 17 Items on the Checklist

  • Share Your Scavenger Hunt Photos with Us!

From our home to yours!

We hope you and your family enjoy this scavenger hunt!

a note to our valued guests

To Our Valued Guests Regarding COVID-19

a note to our valued guests

A Note To Our Valued Guests

To our valued guests,

Taking into consideration the heightened concern with coronavirus (COVID-19), we understand that many of you may be experiencing stress with rapidly changing information on travel restrictions and public event cancellations.

Here at Bluewater, your health and safety are always top-of-mind and our first priority. We are diligently monitoring the situation, operating our business as usual, and doing everything in our power to ensure that the last thing you need to worry about is your vacation on the Crystal Coast.

We are taking extra precautions by ensuring that each property is thoroughly cleaned and sanitized. Bluewater Housekeeping Specialists are using top-of-the-line cleaning supplies and following strict protocols to ensure all rental units are safe, clean, and welcoming for all guests.

In addition to our cleaning and sanitizing efforts, we are encouraging our employees to stay home if they are feeling ill regardless of what symptoms they may be experiencing. We are ensuring that our staff is staying well-informed and updated with any changes as well as taking guidance from the CDC for our next steps. We are also asking our guests, owners, and third-party vendors to limit foot traffic in both our Emerald Isle and Atlantic Beach offices.

If you have questions or concerns regarding your rental property or upcoming reservation, please do not hesitate to reach out to us by phone at  (252) 354-2323 or by email at

Best regards,

Amanda Gray
General Manager

young man with a black face mask on

DIY Face Masks Provided by a Local Teacher

young man with a black face mask on

DIY Face Masks

A local art teacher Janesa White, has been quite busy over these last few weeks. While Mrs. White is not chasing after 2 young boys, running a thriving Etsy shop, and virtually teaching her art students during the day – she has been taking some of her “quaran-time” to create a DIY Face Mask Tutorial. She has also dedicated a great deal of her time to making these DIY face masks for others on the front lines and in desperate need of protection from the public, they serve each and every day. She has made over 185 masks for others thus far and isn’t stopping there!

Mrs. White says this DIY face mask is a “10-minute project with stuff around your house! It is fashionable and helps you not touch your face a bajillion times an hour.”

Please visit her site for the FREE printable DIY face mask pattern.

If you do not feel comfortable making your own, she is making them and shipping them to those in need for just $1 each and asking for donations to continue making more.

Thank you so much, Mrs. White, for this fabulous way of giving back to your local community as well as supporting those in need during these difficult and uncertain times!


  • Fabric (You Can Even Recycle from Items Around Your Home)

  • Sewing Machine or Sewing Needle With Thread

  • Headband (Hair Ties/Scrunchies May Work As Well)

DIY face masks provided by a local teacher

Meet Janesa White

DIY face masks provided by a local teacher

“Burning the midnight oil on a rush order for a family who needs to spend these precious moments with their loved one. So blessed to be able to help.” – Janesa White

DIY face masks provided by a local teacher

Face mask cut from her template and waiting to be sewn.

DIY face masks provided by a local teacher

Janesa’s assistant and husband Derrick