What to Expect When You Arrive

Congratulations on your decision to spend your vacation at the beautiful shores of the Crystal Coast. We are glad that you chose Bluewater Vacation Rentals as your vacation rental company. Please refer to the Guest Guide that is in each unit. Inside, you will find important information. If you need anything while you are here, please stop by our office or call us at 866-231-5892. Enjoy your time at the beach!

Kitchens

All kitchens are adequately stocked for everyday meal preparation. You can expect to find the following items for at least the maximum occupancy: a Coffee Maker and a Toaster, Dishes, Glasses, Coffee Mugs, Flatware, Dishes, Pots and Pans and Cooking Utensils. Some cottages provide extra kitchen equipment, but others do not. Extra kitchen items are provided according to the individual homeowner's preference, not according to the size, location, or price of the cottage. If you are planning special meal preparations you should bring with you such items as: a Blender, a Food Processor, Extra Large or Specialty Pots or Pans, Chef's Knives, Specialty Cooking Utensils, etc.

Cleaning

Upon arrival to your rental home, please notify us immediately if you are not satisfied with the cleanliness. We will send a Bluewater housekeeping person to address the cleaning deficit. If Bluewater has not heard to the contrary within one hour of check-in, we assume that you have found your rental home in acceptable condition. No discounts will be given at a later point for lack of cleanliness.

Maintenance

All efforts will be made to expedite repair, but no refunds will be made for mechanical failures of appliances and/or electronics or interruption and/or loss of utilities (including Cable TV). Please also report any inoperative and/or missing equipment to our maintenance department.

For routine maintenance problems during business hours, please call 252-354-6128 between 8:30 A.M. – 5:00 P.M. in the off-season and 8:30 A.M. – 6:00 P.M. in the in-season. For emergencies only after hours, call 252-354-2323 and follow the prompts. Remember, Bluewater-authorized repairmen have the legal right to enter your rental home as required to accomplish needed repairs.

When you first arrive at your rental cottage, please walk through the cottage and check thoroughly to make sure it is clean and everything is in working order (appliances, doors, windows, etc.)

It is imperative that you call our office immediately if you determine there is a problem. We will schedule service as soon as possible.

If any appliance or electrical outlet does not work, please check the circuit breaker box and/or ground fault circuit interrupter (GFCI) reset switch, usually located in a bathroom electrical outlet. Simply press the GFCI reset button. If power is not restored, then call our office.